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Woman Cleaning Furniture

FAQ's & Policies

Welcome to our FAQ & Policies page! Here you can find answers to some of the most common questions our customers ask. If you can't find what you're looking for, don't hesitate contact us and we'll be happy to help you.

Our policies

Clearly Clean Policy

 

At Clearly Clean, we aim to provide flexible and reliable cleaning services to meet our clients' needs. Please review our general booking policy to ensure a smooth and efficient service experience.

 

1.Booking Confirmation:

All bookings must be confirmed at least 24 hours in advance.

Confirmation will be provided via email or phone once the booking is finalized.

 

2.Rescheduling and Cancellations:

Clients may reschedule or cancel their appointments without penalty up to 24 hours before the scheduled service.

Cancellations made less than 24 hours in advance will incur a cancellation fee equal to 50% of the service cost.

No-shows or cancellations made within 2 hours of the appointment will be charged the full service fee.

 

3.Payment:

Payment is due at the time of service completion unless other arrangements have been made.

We accept cash, credit cards, and digital payments.

 

4.Access to Property:

Clients must ensure access to the property during the scheduled service time. Failure to provide access may result in a rescheduling fee.

 

5.Service Guarantee:

If you're not satisfied with our service, please notify us within 24 hours, and we will address the issue promptly.

 

6.Special Requests:

Any special requests or additional services should be communicated at the time of booking to ensure we can accommodate them.

 

7. Photo/Video Disclosure:

To ensure quality control and address any service-related issues, Clearly Clean reserves the right to take photos or videos of the work areas before and after cleaning. These materials will be used for internal review and client satisfaction purposes.

Photos or videos may be used for marketing purposes, such as social media, website content, and promotional materials. No identifiable personal information will be included.

 

8. Furniture and Rugs:

Clients are kindly asked to move any rugs, furniture, or personal items out of the way before the scheduled appointment. This helps ensure a thorough and efficient cleaning service. Our team will not be responsible for moving these items during the service.

 

We appreciate your cooperation and look forward to providing you with excellent cleaning services. For any further questions or clarifications, please contact our customer support.

  • Can I make any special requests or leave specific instructions
    Absolutely! At Clearly Clean MTL, we understand that every client has unique needs and preferences. Whether you have specific cleaning products you prefer, certain areas of your home or office that require extra attention, or any other special requests, we are more than happy to accommodate. When booking our services, you can leave detailed instructions and special requests, and our dedicated team will ensure that your preferences are met to the best of our ability. Your satisfaction is our priority, and we are committed to providing a customized cleaning experience tailored to your individual needs.
  • Do you offer commercial and office cleaning services
    Yes, Clearly Clean MTL specializes in providing professional commercial and office cleaning services. Our team is trained and equipped to handle the unique cleaning needs of businesses, including office buildings, retail spaces, and commercial facilities. We understand the importance of maintaining a clean and healthy work environment for both employees and customers, and our services are tailored to meet these specific needs. Whether you require daily, weekly, or monthly cleaning services, we can work with you to create a customized cleaning plan that best suits your business's schedule and requirements. With our commitment to excellence and attention to detail, you can trust Clearly Clean MTL to deliver top-quality cleaning services for your commercial space.
  • Can I cancel my appointment with Clearly Clean MTL?
    Yes, you can cancel your appointment with Clearly Clean MTL. We understand that circumstances may change, and we strive to accommodate our customers to the best of our ability. To cancel your appointment, please contact our customer service team at least 48 hours in advance. Please note that a cancellation fee will apply for appointments canceled with less than 48 hours' notice. This allows us to reorganize our schedules and provide our services to other customers in need. We appreciate your understanding and cooperation in this matter. If you have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Clearly Clean MTL for your cleaning needs.
  • Does Clearly Clean MTL bring its own equipment and cleaning products?
    Yes, Clearly Clean MTL brings all necessary equipment and cleaning products to both residential and commercial cleaning appointments. We use high-quality, professional-grade cleaning supplies to ensure sparkling results every time. This approach allows us to maintain our high standards of cleanliness and sanitation, providing a reliable and hassle-free experience for all our clients. Your cleanliness is our priority, and bringing our own tools helps us deliver consistent and outstanding service.
  • Do I have to be home for the cleaning?
    No, you do not have to be home for the cleaning. Clearly Clean MTL offers flexible cleaning services tailored to meet the needs of our clients, whether they're at home or away. Our trained and trustworthy cleaning professionals are well-equipped to handle the job independently. We understand that our clients have busy schedules, and we aim to provide a seamless and hassle-free experience. For your convenience, if you won’t be home, you can provide us with a key or access instructions, and we will ensure your property is left sparkling clean. Security is paramount to us, so rest assured that your home or business is in safe hands with Clearly Clean MTL.
  • Can Clearly Clean MTL use my personal cleaning products and equipment during their cleaning services?
    Yes, Clearly Clean MTL can certainly use your personal cleaning products and equipment upon request. We understand that some customers have preferences for specific brands or eco-friendly products they feel comfortable with. Our team is adaptable and accommodating to your needs. If you prefer us to use your products, please inform us ahead of your scheduled cleaning appointment so we can make necessary arrangements. Rest assured, our primary goal remains to deliver top-notch cleanliness that meets your expectations. If you do not have specific products or equipment, we will bring our own high-quality supplies to ensure a spotless result.
  • Does Clearly Clean wash dishes in the sink?
    At Clearly Clean, we offer a variety of cleaning services, including kitchen cleaning. However, if there are dishes in the sink, we will not be able to clean the sink. We recommend ensuring the sink is clear for us to provide a thorough cleaning. While dishwashing isn't part of our standard offerings, we can provide it as an additional service upon request.
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